Keep Customers Informed When Call Volumes Suddenly Spike

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There’s absolutely nothing worse than sensation like your phone calls are staying avoided…

The vast majority of businesses have felt some sort of impression from the coronavirus pandemic – from journey agencies working with clients to cancel/rebook holidays, to shops acquiring to move to on line revenue only, writes Sandra Schroeter, VP Product or service Advertising, at IMImobile.

Call Volumes
Sandra Schroeter

At this time, a lot of of us have been striving to come across out whether businesses will stay open up, and if so, what products and expert services they are continue to generating out there. Understandably, client support teams have become swamped with these kinds of enquiries, restricting their capacity to reply and share key info.

Taking care of Rising Volumes

In purchase to take care of a escalating tide of inbound requests, businesses should have a precise tactic in position. Even though there is a

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