The previous TalkTalk Engineering Director claimed that protecting the quality and capacity of their telephone traces experienced been a priority for the vital strength retailer, which was not long ago acquired by Ovo Electrical power. Phone traces had been considered critical by Clayson mainly because vulnerable or isolated members of the general public, and all those devoid of an world-wide-web link, would need to have a trusted line on which to accessibility assistance should really they need to have it.
By concentrating on establishing their cellular app, much more prospects had been in a position to troubleshoot and self-provide devoid of owning to check out and call a phone centre.
SSE Electrical power Companies CIO Officer Philip Clayson at our #virtualCIOsymposium: “We experienced a sturdy company continuity approach, which we experienced examined, which stood up truly very well in the encounter of the pandemic”
— cbronline (@cbronline) April 23, 2020
Talking at NS Media Group’s Digital CIO Symposium – a accumulating of senior company and technologies executives by CBR and NS Tech – Clayson spoke about their new app and its achievements throughout the a variety of app suppliers in dialogue with Pc company Evaluation Editor Ed Targett.
”Workers have carried out an absolutely remarkable position in the very last pair of weeks by opening up journeys that had been in the roadmap and pushing ahead functionalities to be made, and clearing the advancement backlogs,” Clayson claimed.
“The sum of downloads of the app from the a variety of app suppliers have been big, the scores on the app suppliers have absent through the roof. We have been tremendous pleased with the result there, and naturally each particular person who makes use of the app is a person a lot less particular person who is striving to get through by telephone, which frees up the capacity for all those who can only truly use the telephone.”
You can see the comprehensive online video interview with SSE Electrical power Companies CIO Philip Clayson at the Digital CIO Symposium portal.