Moscow and Paris, September two 2020
Atos, a international chief in digital transformation, has correctly launched a international assistance venture for its new customer PERI, one of the world’s biggest producers and suppliers of formwork and scaffolding programs, to present assistance for more than 7,000 PERI personnel across fifty six nations.
Considering that the get started of this contract, which began in November 2019, the company has correctly implemented three introductory phases, which now present a centralized customer assistance desk to assistance more than 7,000 PERI personnel globally. Atos not only enhanced the high quality of support and elevated user pleasure, but also minimized support expenses.
“In distinct locations of PERI’s existence, the IT assistance support was fragmented – someplace the work was carried out with neighborhood contractors, someplace the troubles have been solved by the company’s personal sources. Synergy with Atos allowed us to unify the support delivery procedure, produce a frequent thought for tracking results and establish critical efficiency indicators, which simplified both equally the course of action of getting in touch with assistance and its manage by the management,” reported Pavel Puzanov, IT Supervisor of Eastern and Northern Europe, PERI GmbH.
In the recent stage, Atos thoroughly offers first line assistance, which features each individual working day assistance difficulties these kinds of as incident management, info requests, entry management in addition to assistance of business applications. Atos is now beginning the upcoming phase which will present second line assistance for PERI users. New instructions of digital transformation of the customer are remaining developed and reviewed.
“Having entered the operational phase of the venture at the time of the international pandemic crisis, when personnel are switching to a remote manner of work, and user requests are getting a distinct character because of to alterations in the company, we even now managed to well timed answer to the prevailing ailments and be adaptable in furnishing products and services in the course of the COVID-19 interval, although observing all the terms of the SLA,” reported Sergey Klyuev, Head of Infrastructure and IT Companies of Atos in Russia.
The PERI worldwide users assistance venture has turn out to be one of the biggest Atos tasks in Russia in terms of its geography. Providing support in Russian, English and German, Atos managed to fulfill the substantial calls for of the customer for the level of language competencies of the crew.
“Thanks to cooperation with PERI, our professionals have been capable to after all over again display the experience of Atos in Russia on the worldwide sector, furnishing high quality support to more than 7,000 users close to the world. We are open to further more tasks with PERI and are prepared to present adaptable assistance to the customer in the altering sector ailments,” reported Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international chief in digital transformation with a hundred and ten,000 personnel in seventy three nations and annual profits of € twelve billion. European amount one in Cloud, Cybersecurity and Higher-General performance Computing, the Group offers stop-to-stop Orchestrated Hybrid Cloud, Significant Details, Enterprise Apps and Digital Place of work alternatives. In the British isles & Ireland Atos provides business engineering alternatives for some of the country’s biggest community and non-public sector organisations The Group is the All over the world Information Technological innovation Associate for the Olympic & Paralympic Video games and operates underneath the makes Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), stated on the CAC40 Paris inventory index.
The purpose of Atos is to aid style the upcoming of the info space. Its experience and products and services assistance the growth of awareness, schooling and investigation in a multicultural method and contribute to the growth of scientific and technological excellence. Throughout the world, the Group enables its prospects and personnel, and users of societies at huge to are living, work and produce sustainably, in a risk-free and safe info space.
World-wide: Laura Fau | [email protected] | +33 6 seventy three sixty four 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-93