Paris (France) July 22, 2021

Atos right now announces that it will offer a Following-Generation World wide Personnel Knowledge to EY, one particular of the biggest international expert expert services businesses. The seven+ 12 months contract will see Atos personalize and strengthen the IT encounter for a lot more than three hundred,000 EY men and women through its Proactive Knowledge Heart, a team of devoted experts, supported by advanced tooling and procedures, driving to the maximum ranges of proactive, pre-emptive and automatic personnel encounter seen in the sector to date. This new contract reinforces Atos’ position as a major enabler in the new frontier of get the job done and personnel encounter.

The evolution to a ‘Next-Generation’ personnel encounter is a progress area in the marketplace, driven by new frictionless get the job done variations and the new era of digitally-savvy personnel that be expecting the same degree of electronic versatility at get the job done wherever they are.

Proactive Knowledge Heart

Atos’ Proactive Knowledge Heart is developed to intelligently help all personnel desires by giving an integrated omni-channel encounter with personalised and contextualised help. Workforce will be in a position to very easily obtain self-support and digital guidance through automatic and self-understanding AI chatbots. Critically, help will be tailor-made to employees’ personal desires and choices, applying sentiment examination to make certain the very best possible encounter is been given. As a end result of this personnel will encounter a lot less disruption to their Electronic expert services, with most of the requests currently being fulfilled routinely and straight away.

A devoted team of data scientists, sentiment and journey analysts, as nicely as experts in many parts this kind of as AI, awareness, organizational alter administration, electronic adoption, and personnel engagement, will get the job done with each other in real-time to respond to sentiment feed-back and boost the personnel encounter. Atos’ data analysts will keep track of and comprehend developments more than time to continuously strengthen the all round service encounter, and to recognize, handle and ultimately reduce connect with quantity.

“Each working day, three hundred,000 EY men and women are supporting organizations and governments to support remedy their hardest problems as part of the EY reason to create a better doing the job environment. We are targeted on offering EY men and women with impressive tools, like these from Atos to support them in offering exceptional expert services to clients,” said Steve Krouskos, EY World wide Managing Associate – Company Enablement. “We are looking ahead to deploying this agile and responsive option, applying transformational initiatives and new-era technologies, so we can drive enhanced shopper and men and women encounters.”

We are enthusiastic about supporting EY to make the alter to a really personalised, proactive and automatic ‘care’ design, which puts EY men and women at the middle, demonstrating the moment once more our leadership position in the new frontier of get the job done and engaged personnel encounter.” said Elie Girard, CEO at Atos.

Leveraging its identified knowledge in Electronic Office Services[1], and as part of its Engaged Personnel Knowledge[2] initiative, Atos will offer a Following-Generation international Service for EY men and women across a lot more than 150 nations around the world. This will supply an wherever, whenever care encounter from any device, to offer a a lot more economical service to personnel even though enabling improved efficiency.

 

Obtain the push launch in PDF

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Further data about Engaged Personnel Knowledge:

To uncover out a lot more about Engaged Personnel Knowledge, listen to Elie Girard in Atos’ Engaged Personnel Knowledge function listed here.

To uncover out a lot more about Atos’ eyesight for the upcoming of get the job done, browse the ‘Electronic Eyesight for Engaged Personnel Knowledge (EX)’

 

About Atos

Atos is a international chief in electronic transformation with a hundred and five,000 personnel and once-a-year profits of more than € eleven billion. European selection one particular in cybersecurity, cloud and superior-effectiveness computing, the Team supplies tailor-made close-to-close alternatives for all industries in seventy one nations around the world. A pioneer in decarbonization expert services and merchandise, Atos is fully commited to a protected and decarbonized electronic for its clients. Atos operates less than the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), detailed on the CAC40 Paris inventory index.

The reason of Atos is to support design the upcoming of the data house. Its knowledge and expert services help the growth of awareness, education and investigation in a multicultural technique and contribute to the growth of scientific and technological excellence. Throughout the environment, the Team allows its customers and personnel, and customers of societies at big to stay, get the job done and acquire sustainably, in a protected and protected data house. www.atos.web

Push call:

Laura Fau | [email protected] | +33 six 73 sixty four 04 18 | @laurajanefau

 

[1] Atos is identified as a chief in Electronic Office Services by major analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Personnel Knowledge encompasses the latest tools and technologies, consulting abilities, and new and existing partnerships with major experts in the discipline, all underpinned by crystal clear decarbonization targets. It is the most extensive intersectional established of expert services on the industry right now and the only one particular which brings together each common Electronic Office alternatives with Personnel Knowledge expert services.