The previous TalkTalk Engineering Director claimed that protecting the quality and capacity of their telephone traces experienced been a priority for the vital strength retailer, which was not long ago acquired by Ovo Electrical power. Phone traces had been considered critical by Clayson mainly because vulnerable or isolated members of the general public, and all those devoid of an world-wide-web link, would need to have a trusted line on which to accessibility assistance should really they need to have it.
By concentrating on establishing their cellular app, much more prospects had been in a position to troubleshoot and self-provide devoid of owning to check out and call a phone centre.
SSE Electrical power Companies CIO Officer Philip Clayson at our #virtualCIOsymposium: “We experienced a sturdy company continuity approach, which we experienced examined, which stood up truly very well in the encounter of the pandemic”
— cbronline (@cbronline) April